Frequently Asked Question

How does this service work?

The buyer or seller clicks 'Create Escrow Transaction' and fills out the required entries. From there, the buyer has X days to send the required funds for the transaction. Once the funds are received, the seller is notified and will ship/send/release the product or service the buyer purchased and the 'inspection period' has begun. (When setting up the transaction, make sure to leave enough time for shipping as well.) When the buyer receives their product/service they will either click 'Release Funds' if they are happy with the purchase to send the funds to the seller or they can click 'Start Dispute' if there is a problem. If the buyer doesn't click either option the escrow will time out after the configured number of days and release the funds to them automatically.

How are disputes handled?

The buyer and seller will both provide testimony and evidence (pictures, tracking numbers, etc.) for their case. A panel of 3 judges will decide the outcome of the case which may be a) refunding the funds to the buyer, b) releasing the funds to the seller, c) a 50/50 split, or d) in the rare case a decision can't be reached, the funds will be released to a 501(c)(3) registered charity of our choice and the transaction ID published on this website.

Trust Score

The number you see next to a user is their trust score, it is intended to provide a general idea of the trustworthiness of the other person in your escrow transaction. It is currently calculated as follows1:

  • +2 points for every completed escrow as a seller
  • +1 point for every completed escrow as a buyer
  • -3 points for every dispute the user has lost
  • +1 point for every dispute the user has won

This formula is subject to change over time as we fine tune the system.